Analytics Request

Raise a Ticket with the Analytics Team

Please provide your request for the Web Analytics Team via the button below.

If you have any questions, please reach out on your dedicated Analytics Teams channel, or see our FAQs below.

To prevent delays; when raising a ticket, it is highly important that you provide:

Your name and email address
As much detail as possible

Submit a Ticket

Frequently Asked Questions

If you have any questions, please reach out on your dedicated Analytics Teams channel, or see our FAQs below.

How should I fill out the Web Analytics Ticket?

1) Summary & DescriptionPhrase the summary in a meaningful way. In the description describe the task to be completed and include Relevant URLs. If this is related to a task previously submitted (please attach any PDFs/workspaces).If you have spoken to a member of the analytics team about your task, please mention the person in your description (type @, followed by their name).The analytics team will respond to you on the ticket, or by email if required.Don’t forget to attach any relevant files and screenshots.2) Delivery date & urgency If the ticket requires special attention, please change the urgency and add the delivery date. However, this is subject to change and depends on the available resources in the Analytics team. 3) Business UnitPlease add your business unit if applicable4) Name & EmailYour contact information is mandatory, so we can get in touch with you in case we have additional questions and report on the status of your ticket.

I have submitted a ticket, what happens next? The Analytics team works in weekly sprints (Tue-Mon), with the sprint planning on Monday mornings. As soon as you create a ticket via the ticket collector, it will land in the team’s backlog and be discussed in the next sprint planning. In this session your ticket will be assigned to one of the team members and moved to one of the sprints, depending on the workload and number of tickets in the backlog. We do our best to work on tickets as soon as possible, however, in the situation of many tickets in the backlog, these have to be prioritised.If you have a Jira account, you will get automatic updates as soon as your ticket is moved to a sprint. If you don’t have a Jira account, the assignee will reach out when we need your involvement.Please take German and UK Public Holidays into consideration

I don’t have a Jira account. Can I still open a ticket? Yes, you can submit a ticket even if you don’t have a Jira account. However, you won’t be able to observe the ticket’s status and communicate with the team via the ticket. In that scenario the communication will happen via Email. Nevertheless, the team encourages stakeholders to collaborate in Jira to be more efficient and transparent. If you don’t have a Jira account, and would like to have one you can request one here. Get Jira Account

I have a tag or pixel (TMS) request. What should I consider? For all TMS tickets it’s important to keep in mind that all third party tags on the dhl.com platform must be approved by the Chief Information & Security Officer (CISO). Once you have the approval, you can open a ticket where following information is mandatory:

A complete tag information (code)

Name of the page where the tag should be implemented

Expiration date (if there is one)Please consider that the team has a dedicated deployment time that happens once a week, every Thursday. For example, if you submit a ticket on Wednesday, that ticket will only be considered the following week on Monday in Sprint planning and be implemented on Thursday, the following week.

I would like to request an enablement session. What information should I include in the ticket? Great, we are always happy about enablement sessions! Please mention the tool that you are interested in also include following information:

the names of attendees (you can raise a ticket for multiple persons)

proposed time for the session

topic/area of interestOnce the ticket is assigned, the assignee will reach out to schedule a session.

I have a question or/and would like to report a bug. What should I do? If you have a question that can be answered directly, please use one of our dedicated Analytics team channels where we will provide an answer quickly and directly (e.g. “Which dimension will help me answer xyz“, “What does abc mean?”, “I can’t see any data in my segment, what should I do?”).If you don’t have access to those Analytics Teams channels and/or you have a bug that you’d like to report then please open a ticket and include detailed information that will help us investigate fast. Please include following information (one or more that might apply):

Add a PDF or wide-scale screenshot

Tool

Environment/Report suite

Date Range

Segments

Dimensions

Metrics

Whatever else you’re struggling with, or might be relevant

I do not have access to a dedicated Teams Channel. What do I do? If you do not have access to a dedicated Analytics Teams Channel, send us an E-Mail:analytics@dhl.com